Relationship Manager
Who We Are:
UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let’s talk!
About the role:
As a Relationship Manager, your primary focus will be on cultivating relationships with both new and existing clients across the Ukrainian market. In this role, you’ll have the opportunity to shape and execute strategies that drive business growth for our clients in the realm of cybersecurity. You’ll be at the forefront of defending organizations against security threats, taking pride in solving critical challenges and supporting their IT strategies.
We value continuous learning and personal development. As our Relationship Manager, you’ll be encouraged to stay up-to-date with the latest security threats, solutions, security tools, and network technologies. Your dedication to expanding your knowledge will only enhance your ability to deliver exceptional results to our clients.
At our company, collaboration is key. You’ll work closely with all internal departments, fostering a cohesive team atmosphere, and benefiting from the collective expertise of our talented professionals.
Requirements:
- Experience working with large corporate or enterprise clients in an Account Manager or Relationship Manager role.
- Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
- Proven track record of customer retention and upsells.
- Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
- Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
- Proven skills in forecasting, pipeline development, reporting, and key performance metric development.
Responsibilities:
- Understanding customer business goals and providing security solutions that align with their requirements.
- Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
- Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
- Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
- Conducting bill reviews when needed to ensure customer understanding of invoicing.
- Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
- Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
- Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.
- Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.
What’s in it for you:
- Outstanding Sales team; work in a global IT/Cybersecurity company, a pure Ukrainian Startup success story
- Competitive base compensation
- Funny celebrations, team outings, and unforgettable corporate events
- Compensation for sick leaves and regular vacations
- Remote work & flexible working schedule
- Internal medical coverage
- Regular education and self-development on internal courses and seminars, direct access to CEO
- Attending sales conferences, training, R&D, networking events, etc.
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