Customer Success Manager
Who We Are:
UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let’s talk!
What is in it for you?
- Be part of a high-growth journey: help scale a double-digit growth business that’s transforming cybersecurity and compliance.
- Innovate without limits: work with cutting-edge AI and automation technologies that are shaping the future of security.
- Make an impact: your contributions will directly influence our growth, customer success, and market leadership.
- Recognized excellence: join a company celebrated by Gartner, Clutch, and G2 for exceptional performance and client satisfaction.
- At UnderDefense, you’re not just filling a role—you’re shaping the future of cybersecurity.
What you can do for us:
The main focus for Customer Success Manager within the company is paid to customer engagement, customer expansion and retention. Thus, effective candidates are responsible for:
- Understanding customer business goals and providing security solutions that align with their requirements.
- Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
- Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
- Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
- Conducting bill reviews when needed to ensure customer understanding of invoicing.
- Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
- Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
- Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.
- Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.
Requirements:
- Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
- Experience in working with IT product company in Account/Customer Success Manager role.
- Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
Proven track record of customer retention and upsells. - Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
- Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
- Proven skills in forecasting, pipeline development, reporting, and key performance metric development.
Nice to have:
- Experience in selling or consulting for Cybersecurity, MSP, MSSP, or related technology.
- Experience selling various product lines, including network security, managed security services, cloud security, penetration testing, vulnerability management, endpoint, threat intelligence, and products from various reputable vendors like Fortinet, Cisco, CrowdStrike, Huntress, SentinelOne, Extreme, SolarWinds, LogRhythm, etc.
Personal skills:
- You thrive in a team environment, showcasing superior leadership, presentation, and planning abilities, as well as excellent verbal and written communication skills.
- Strong business acumen, translating business requirements into relevant solutions.
- You remain flexible and composed under stress, effectively managing multiple priorities simultaneously.
- Active listener with excellent oral and written communication skills, and adept at handling difficult conversations.
- Effective communication with customers and various levels of management, both verbally and in written form.
- Capacity to manage multiple projects in a fast-paced environment.
- A team-player mentality, always willing to share knowledge and support others.
Salary:
Salary? Firstly, we value personality and want to get to know you as a professional. We do not set financial limits for the position and try to find common ground with each candidate individually. Let’s find out how we can benefit each other.
About other benefits:
- $$$ for the right candidate
- Team. That’s what’s really matter. Rare & Cool people, personalities, PROs.
Innovative and dynamic work environment focused on product development. - Remote/Flexible working hours to accommodate personal commitments.
- Opportunities for global collaboration with teams around the world.
- Cool customers. Freedom to Build it RIGHT! Finally. Quick decision making.
- Other things are available, accept the Offer
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Customer Success Manager
Location
Remote/ Office
Employment type
Full time
Department
Sales
Who We Are:
UnderDefense was founded to make Cybersecurity simple and available for every organization, enable compliance and eliminate cyberattack risks with true 24×7 Security Assurance. Our combination of self-service, cloud-native technology, super-effective processes, and expertise is preventing breaches every day. We are completely changing the way security is delivered and setting a new standard for security. If our mission resonates with you, let’s talk!
What is in it for you?
- Be part of a high-growth journey: help scale a double-digit growth business that’s transforming cybersecurity and compliance.
- Innovate without limits: work with cutting-edge AI and automation technologies that are shaping the future of security.
- Make an impact: your contributions will directly influence our growth, customer success, and market leadership.
- Recognized excellence: join a company celebrated by Gartner, Clutch, and G2 for exceptional performance and client satisfaction.
- At UnderDefense, you’re not just filling a role—you’re shaping the future of cybersecurity.
What you can do for us:
The main focus for Customer Success Manager within the company is paid to customer engagement, customer expansion and retention. Thus, effective candidates are responsible for:
- Understanding customer business goals and providing security solutions that align with their requirements.
- Developing strong customer relationships and gaining insights into customer initiatives, key decision-makers, and business processes to effectively communicate how our products/services contribute to their overall goals.
- Identifying and escalating at-risk customer situations to ensure timely resolution and customer satisfaction.
- Proactively achieving sales and revenue targets by maintaining existing customer revenue and introducing new services from our product/solution portfolio.
- Conducting bill reviews when needed to ensure customer understanding of invoicing.
- Exceeding assigned quotas through exceptional relationship building and top-tier customer service.
- Prospecting for new business and expanding our customer network through referrals and effective collaboration with marketing and account teams.
- Closing new accounts and cross-selling additional products and solutions to existing assigned accounts.
- Leveraging cross-functional resources, including Sales Development Reps, Account Managers, Marketing, Delivery teams, to achieve success.
Requirements:
- Understanding of both cybersecurity and managed IT services, and their application in solving challenges for SMB, mid-market, and enterprise businesses.
- Experience in working with IT product company in Account/Customer Success Manager role.
- Experience working cross-functionally with an account team, providing account management and support to assigned projects and service teams.
Proven track record of customer retention and upsells. - Skilled in conducting discovery calls and demos that effectively diagnose prospects’ pains and problems.
- Proven ability to lead all aspects of a technology sales cycle, including prospecting, qualifying, developing, and winning net-new territories and accounts.
- Proven skills in forecasting, pipeline development, reporting, and key performance metric development.
Nice to have:
- Experience in selling or consulting for Cybersecurity, MSP, MSSP, or related technology.
- Experience selling various product lines, including network security, managed security services, cloud security, penetration testing, vulnerability management, endpoint, threat intelligence, and products from various reputable vendors like Fortinet, Cisco, CrowdStrike, Huntress, SentinelOne, Extreme, SolarWinds, LogRhythm, etc.
Personal skills:
- You thrive in a team environment, showcasing superior leadership, presentation, and planning abilities, as well as excellent verbal and written communication skills.
- Strong business acumen, translating business requirements into relevant solutions.
- You remain flexible and composed under stress, effectively managing multiple priorities simultaneously.
- Active listener with excellent oral and written communication skills, and adept at handling difficult conversations.
- Effective communication with customers and various levels of management, both verbally and in written form.
- Capacity to manage multiple projects in a fast-paced environment.
- A team-player mentality, always willing to share knowledge and support others.
Salary:
Salary? Firstly, we value personality and want to get to know you as a professional. We do not set financial limits for the position and try to find common ground with each candidate individually. Let’s find out how we can benefit each other.
About other benefits:
- $$$ for the right candidate
- Team. That’s what’s really matter. Rare & Cool people, personalities, PROs.
Innovative and dynamic work environment focused on product development. - Remote/Flexible working hours to accommodate personal commitments.
- Opportunities for global collaboration with teams around the world.
- Cool customers. Freedom to Build it RIGHT! Finally. Quick decision making.
- Other things are available, accept the Offer