Step-by-Step Guide to Switching Cyber Security Providers
When your provider stops delivering, it’s time for a change. This step-by-step guide shows you how to switch MSSP, MDR, MXDR, or SOCaaS services—and come out stronger.
Why you need the guide to switching cyber security providers
Spot the early warning signs before they turn into incidents
Most teams don't switch after a single breach—it's a buildup of missed alerts, vague reports, and slow response. We help you recognize the patterns early.
Understand each service model and how to switch between them smartly
We break down the real differences between MSSP, MDR, MXDR, and SOCaaS, and provide tailored recommendations for each switch type—so you don’t just change vendors, you upgrade your entire approach.
Switch without sacrificing control of your tools or data
Learn how to avoid vendor lock-in and keep ownership of your stack, detection logic, and telemetry as you transition.
Align your internal team before the RFP hits their inbox
From IT to security leadership, we show how to get buy-in and define what "better" looks like—for your business, not just your tools.
Avoid the most common switching pitfalls
We've seen what goes wrong when transitions are rushed or poorly scoped. This guide helps you plan for the move's technical, contractual, and human sides.
Use expert-made templates to take action faster
From readiness checklists to provider interview guides, we've included practical tools you can use in real conversations and planning sessions.
What’s inside?
Red flags that tell you it’s time to move on
From repeated missed incidents to vague reporting and zero tuning, we cover both the obvious and subtle signs that your provider isn’t working.
Switch scenarios explained by service type
Whether you’re shifting from MSSP to MDR or moving from SOCaaS to MXDR, we walk through what changes and how to prepare for them.
Practical tools to guide your decision-making
Includes a provider interview guide (“RFP or Real Talk?”), a Switch Readiness Scorecard, and a full capabilities matrix comparing MSSP, SOCaaS, MDR, and MXDR.
Real-world advice from security teams who’ve been there
No vendor spin—just field-tested insights from teams who’ve made the switch, what they wish they’d known sooner, and how to avoid the same mistakes.
Know the Signs. Plan the Switch. Get tailored guidance for switching security providers the right way
Download the Cyber Security Provider Switch Guide
Why UnderDefense MDR?
More than alerts. UnderDefense MDR means expert-driven action—real-time detection, hands-on containment, and the clarity to move fast when it counts.
Here’s what makes us different:
- Human-led, AI-powered detection & response
- Full telemetry coverage across cloud, endpoint, and SaaS
- 99% false positive reduction through smart tuning
- Concierge support and direct analyst access
- IR retainer included + $1M Incident Protection Warranty
- SIEM tuning + custom integration + unlimited logs
- Clear, upfront pricing—no guesswork, no surprises
